Install on BigCommerce

The Rekomi app for BigCommerce runs your whole affiliate program from inside your control panel: recruit affiliates, hand them links and coupon codes, track every referred order automatically, and pay commissions without exporting a spreadsheet. Installing it is the whole setup: the app registers your order webhooks and injects the storefront tracking script for you. Nothing to paste, no theme edits.

Install the app

1. In your BigCommerce control panel, go to Apps > App Marketplace and search for "Rekomi".
2. Click Install and approve the permissions the app requests.
3. Confirm the checkout content consent when BigCommerce asks. This lets Rekomi record referred orders on your confirmation page; it never changes what your customers see.
4. Rekomi opens inside your control panel. Pick a plan on the Subscription tab. Every plan starts with a 14-day free trial, billed through BigCommerce, so charges land on your regular BigCommerce invoice.
5. Create your first campaign. This is the moment tracking goes live: the app injects the storefront tracking script and the order-confirmation beacon automatically.

You need a store on a paid BigCommerce plan. BigCommerce only bills app subscriptions on paid stores, so on a trial or free store the Subscription page will ask you to choose a BigCommerce plan first; your Rekomi trial is ready right after.

What the app tracks

• Link clicks. Affiliate links track first-party on your storefront, out of the box.
• Referred orders. Commissions mint from BigCommerce's own order webhooks on the pre-tax order total, so a fragile confirmation-page pixel is never the only signal. Orders paid by card count as soon as they are paid; offline payment methods (cash on delivery and similar) count once you mark the order paid in BigCommerce.
• Coupon codes. Each affiliate can get a personal code, created as a real BigCommerce promotion on your store. A redeemed code credits the affiliate even when there is no tracked click. Codes are cart-wide (a BigCommerce platform rule); revoking a code disables the promotion instantly.
• Refunds. Full and partial refunds claw back commission automatically, and a duplicate refund event is never counted twice.

Every referred sale shows up on the Sales tab with its attribution and status, including the grace period your refund window applies before commissions become payable.

Billing rules worth knowing

• The trial runs 14 days and converts automatically unless you cancel. Cancelling during the trial means you are never billed, and the app keeps working until the trial date passes.
• Plan changes are not available during the trial. This is a BigCommerce platform rule for app subscriptions. Pick your plan when the trial converts, or cancel and subscribe directly to the plan you want.
• Uninstalling the app cancels the subscription. Tracking stops immediately; reinstalling from the App Marketplace re-arms everything, and your campaigns and affiliates reconnect as they were.

Legacy Blueprint themes

Stencil themes (Cornerstone and everything modern) are fully automatic. If your store still runs a legacy Blueprint theme, BigCommerce does not render app-injected scripts there; order tracking via webhooks still works, and click tracking uses the manual snippet from Settings > Import inside Rekomi instead.

Team access

Anyone with access to your BigCommerce control panel can open the app, and you can invite teammates with roles from Settings > Team inside Rekomi without them needing store-admin access.

Questions? The Support tab inside the app has the full guide set, or email support@rekomi.com. For everything the program can do once installed, start with the brand quickstart.