Payouts

Rekomi runs affiliate payouts for you, globally. You fund a payout run and Rekomi disburses the net to each affiliate, handles the cross-border settlement, and keeps the tax reporting in sync. Rekomi takes a flat 3% on affiliate payouts (2.5% on Enterprise).

That 3% is all-in: Stripe's processing cut is already baked into it. Rekomi absorbs what Stripe charges to fund and move the money out of the same 3%, so there is no separate processor fee added on top. You pay a flat 3% (2.5% on Enterprise) on what you pay your affiliates, and nothing more.

Where to manage payouts

/dashboard/payouts has three tabs: Pending, Paid, Failed.

• Pending: sales in Approved status, not yet included in a batch.
• Paid: completed payouts with affiliate, amount, method, and settled date.
• Failed: payouts that hit an error (closed Stripe Express account, KYC hold, dispute). Each shows failureReason for triage.

Methods

Affiliates get paid through Rekomi's managed rails:

• Stripe Express: live in 42 countries, including the US. This is how most affiliates are paid today. Affiliates onboard once with Stripe Express and funds settle directly to their bank account.
• PayPal: rolling out for countries Stripe Express does not cover. It is built but not live yet; affiliates in those countries can sign up and earn now, and will be paid once the rail opens.

You do not pick a per-affiliate rail. Each affiliate is paid on whichever managed rail covers their country.

Running a payout batch

From the Pending tab, click "Run payout". The dialog shows a preview:

• Each affiliate eligible for payout (status Approved sales exist)
• The total commission per affiliate
• Their preferred payout method (from their settings)
• An estimated payout date

Confirm and the batch creates a Payout row per affiliate with Status = Pending, then triggers the transfer on the managed rail. Stripe Express transfers usually settle in 1-3 business days.

You can run batches as often as you want. You can also set a per-affiliate minimum payout in payout settings; an affiliate whose balance is below it rolls forward to the next run.

Consolidated payouts through Rekomi

Payouts are consolidated through Rekomi, so you fund one payout run and Rekomi pays every affiliate on the managed rails. There is nothing to reconcile by hand and no separate rail to maintain.

Step by step:

1. Open Payouts in the dashboard sidebar.
2. Click Run payout. The dialog previews every affiliate with an eligible balance (past your grace window) and the amount owed.
3. Select the affiliates you are paying in this batch.
4. Confirm. Rekomi deducts its flat 3% platform fee (2.5% on Enterprise) and the affiliate's withdrawal fee, disburses the net to each affiliate on Stripe Express (or PayPal once that rail is live for their country), and records a Paid payout so balances, history, and tax totals stay correct.

The 3% is the only fee the brand pays. It already includes Stripe's processing cut, so you are never billed a separate Stripe or processor charge on top of it. (The affiliate's withdrawal fee is a separate, conventional cost borne by the affiliate, not added to your bill.)

A legacy mark-as-paid path still exists in the live product for recording out-of-band settlements, but it is being retired; consolidated payouts through Rekomi are the supported way to pay affiliates.

Included payout volume

Each plan includes a monthly partner-payout volume to help you pick the right tier: Starter $2,500/mo, Growth $15,000/mo, and Pro and Enterprise unlimited. It is measured per calendar month across all your campaigns.

This is a soft guide, not a hard cap. You are never blocked from paying your affiliates, and there is no overage fee: the flat 3% (2.5% on Enterprise) applies to all payout volume regardless of plan. If you go over your plan's included volume, Rekomi simply suggests upgrading for more headroom; nothing about your payouts changes. Your billing page shows your payouts so far this month against your plan's included volume.

Payout statuses

• Pending: created, not yet executed.
• Processing: transfer initiated, waiting for settlement.
• Paid: settled.
• Failed: error during execution. Triage in the Failed tab.

Schedules

Payouts can run manually or on a schedule. In /dashboard/settings/payouts you choose Manual (you run each batch yourself) or Automatic, and for Automatic you set a Weekly or Monthly cadence, the day it runs, and a per-affiliate minimum payout so tiny balances roll forward instead of triggering a payout. You can still run a manual batch any time from the Payouts tab.

Refund hold and approval timing

By default, sales sit in Pending for 30 days after the invoice paid date. This covers the standard Stripe refund window. After 30 days, the TrialNotificationJob (Hangfire, daily 09:00 UTC) moves eligible sales to Approved. You can run a payout batch the next day.

You can tighten the hold to 14 days (riskier; earlier payouts but more clawback exposure) or loosen it to 60 days. Change in your organization settings.

Failed payouts

When a Stripe transfer fails, Rekomi:

1. Sets the Payout.Status = Failed with failureReason.
2. Sends an email to both you (admin) and the affected affiliate via the payout_failed template.
3. Leaves the underlying sales in Approved, so you can retry once the affiliate fixes their Stripe Express account.

Retry from the Failed tab. Click the failed payout, see the reason, contact the affiliate if needed, then click "Retry".

Per-affiliate payouts

Click any affiliate in /dashboard/affiliates and open the Payouts tab to manage that one affiliate end to end:

• A summary of what they are owed: due now vs still inside the grace window, plus what's already paid and their gross/net revenue, broken out per currency. Net is the amount that reaches the affiliate after the Rekomi platform fee (currently 3%, 2.5% on Enterprise) and the affiliate's standard withdrawal fee are deducted; gross is the commission before those deductions.

Payouts run through Rekomi: when you fund a payout run, Rekomi deducts its platform fee and the affiliate withdrawal fee, then disburses the net to the affiliate and handles the global payout and related tax reporting.

• Due / Pending / Paid / Refunded tabs listing every commission, with the customer and sale behind each.
• On the Due tab, tick individual commissions (or select all on the page with the header checkbox) and click Mark N as paid to pay exactly that subset, or click Pay all due to pay their entire eligible balance in one shot, regardless of what's selected or which page you're on.
• The confirm dialog shows the net that will reach the affiliate on the managed rail and asks you to type the amount to confirm.
• Below the manager, their full payout history: every batch, how many commissions it covered, the method, the status, and any failure reason, with one-click Retry on failed payouts.

Only commissions past your grace window are payable; in-grace commissions show under Pending and become payable automatically once the window passes. A commission can only ever be paid once, even if two people click at the same time.

Tax forms

Before paying U.S. affiliates more than $600 in a calendar year, you need a W-9 on file. Rekomi prompts the affiliate to upload one as they approach the threshold and reminds you in the payout dialog. See Tax forms for the full flow.