Support, marketing, and affiliate program on the Freshworks stack.
If you're running Freshdesk for support and adding Freshmarketer for outbound, Rekomi rounds out the trio for affiliates, three Freshworks-aligned tools, one identity graph, one billing relationship across the customer journey.
From paste-API-key to first paid affiliate in 10 minutes.
Paste your Freshworks Marketing API key into Rekomi. Rekomi runs a test call to verify the key, then pulls your list/audience picker live from Freshworks Marketing so you pick the right destination.
Affiliates apply via your public landing page or your bulk invite. Approve them manually, auto-approve on a campaign, or import an existing affiliate CSV from Rewardful.
Approved affiliates land in your Freshworks Marketing list as tagged subscribers within seconds. Rekomi handles idempotency, retries, and per-campaign overrides; you handle the nurture sequence.
The exact Freshworks Marketing fields Rekomi writes.
No surprise fields, no overwrites of contact data you already have. Empty values are omitted so existing nurture data is preserved.
POST /crm/sales/api/contacts(Freshmarketer) withcontactobjectemails, array shape[{value: "...", is_primary: true}](NOT a bare email string)first_name,last_name,lead_source- List association via separate
POST /crm/sales/api/contacts/{id}/contact_lists - Sync semantics: 201 on create, 200 on update
- Account subdomain required, pulled from your Freshworks URL (yourbrand.myfreshworks.com)
What Freshworks Marketing customers actually do with Rekomi.
Freshdesk-Freshmarketer-Rekomi single identity
Customer files a support ticket in Freshdesk → identity exists. Customer subscribes to your newsletter via Freshmarketer → same identity, same contact. Customer accepts your affiliate program via Rekomi → same identity in Freshmarketer, plus their affiliate tag. One contact graph, three workflows.
Support-driven affiliate recruitment
Customers who file support tickets often become your biggest advocates after resolution. Build a Freshdesk webhook on `ticket.resolved` → fire a Rekomi accept-affiliate-link via Freshmarketer. Convert resolved tickets into earner partnerships.
Indian SaaS stack consolidation
Freshworks is Indian-domiciled and serves Indian SaaS heavily. Rekomi pairs cleanly for INR-friendly stack pricing and timezone-aligned support.
Rekomi handles Freshworks Marketing's edge cases so you don't have to.
Every CRM API has quirks. Rekomi's integration code was built and audited against the live Freshworks Marketingdocs, these are the ones you'd otherwise hit yourself.
Freshmarketer's contact schema wants emails as an array of objects: `[{value: "a@b.com", is_primary: true}]`, not a bare string. Rekomi maps automatically; if you query the API directly later, the shape surprise is on Freshworks, not Rekomi.
Freshworks uses per-account subdomains (yourbrand.myfreshworks.com). Rekomi's connect form requires both the subdomain and the API key. Paste only one and the test call surfaces a 404 with the missing-subdomain hint.
Freshmarketer requires contact creation + list-association as two separate API calls (no atomic create-with-list). Rekomi handles the sequence; if the list-join fails, the sync is marked Retrying and re-fires just that step.
Built for Freshdesk customers (small-to-mid-market SaaS, B2B services, e-commerce support) adding Freshmarketer for outbound. Common pairing: Freshdesk Pro ($49/agent/month) + Freshmarketer Pro ($79/month) + Rekomi Starter ($49/month) = a single-vendor support + marketing + affiliate stack.
Common Freshworks Marketing questions.
Does Freshworks have an affiliate program?
Freshworks runs a Partner Network for SIs and resellers, separate from customer-facing affiliate programs. Rekomi is the layer that lets you run YOUR affiliate program on YOUR product, with Freshmarketer as the email home.
Can affiliate events flow to Freshdesk tickets?
Indirectly, Rekomi's webhooks can post to Freshdesk's API to create tickets when affiliate-related issues arise (e.g., commission disputes). Most brands don't wire this; affiliate communications stay in Freshmarketer / Rekomi's own UI.
What's the minimum Freshmarketer plan?
Freshmarketer's Growth tier ($23/month, billed annually) is the API minimum. Pro tier ($79/month) unlocks more advanced segments. Either pairs cleanly with Rekomi.
Other CRMs that pair well.
Same persona, different stack. Pick the home your existing audience already lives in.
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