1. Merchant of Record
Rekomi LLC sells its subscription products through Paddle.com Limited and its affiliates (“Paddle”), who act as the Merchant of Record for all Rekomi transactions. Paddle handles payment processing, invoicing, tax collection, refunds, and chargebacks. This policy describes how refunds work for Rekomi subscriptions purchased through Paddle.
2. Transactions are non-refundable
All Rekomi subscription transactions are non-refundable and non-exchangeable, except where required by applicable consumer protection law or as expressly set out below. This is consistent with Paddle’s standard refund policy for digital subscription products.
3. Discretionary refunds within 14 days
Paddle may issue a refund on a discretionary basis within 14 days of your transaction date if you contact support and provide a reasonable basis for the request. Refunds may be granted for products that are not as described, faulty, or not fit for purpose.
4. Statutory cooling-off rights
Customers in certain regions have statutory rights to cancel that apply regardless of the default non-refundable policy above. These rights are honored in full:
- EU/EEA, Switzerland, United Kingdom, Turkey, and Israel: 14-day statutory right to withdraw from a purchase.
- Brazil, Canada, China, and South Korea: 7-day unconditional right to cancel.
- Singapore: 5-day unconditional right to cancel.
These rights typically apply to your initial purchase and may be reduced or unavailable once you have started using the product, as permitted by applicable law.
5. Cancelling a subscription
You can cancel a Rekomi subscription at any time through your account. Cancellation stops future renewal charges and takes effect at the end of your current billing period. Cancellation does not produce a refund for the current billing period; your access to Rekomi continues through the end of the period you have already paid for.
6. How to request a refund
To request a refund, email support@rekomi.com from the email address on your Rekomi account. Include your Paddle order ID or invoice number and a one-line note describing the reason for the request.
We will respond within 2 business days and coordinate with Paddle to process any approved refund. Approved refunds are issued by Paddle to your original payment method and typically appear within 5 to 10 business days, depending on your card issuer or bank.
You may also contact Paddle directly via your Paddle invoice or order confirmation email.
7. Chargebacks
Please contact us before filing a credit card chargeback. We will work with you and Paddle to resolve any legitimate billing issue directly and faster than a chargeback can be completed. Accounts with unresolved chargebacks may be suspended until the dispute is closed.
8. Affiliate payouts are not subject to this policy
Affiliate commissions and payouts that Rekomi facilitates between brands and their affiliates are separate from Rekomi’s own subscription fees. Affiliate payouts are governed by the agreement between the brand and the affiliate, not by this Refund Policy. Rekomi does not refund affiliate payouts.
9. Currency and taxes
All Rekomi subscriptions are billed in USD by Paddle. Refunds are issued in USD to the original payment method; your bank or card issuer may apply exchange-rate differences if your account is denominated in another currency, and neither Rekomi nor Paddle is responsible for those differences. Sales tax, VAT, or GST collected by Paddle on a subscription is refunded proportionally with any approved refund.
10. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be announced to existing customers by email. The version in effect for any given charge is the version published at the time the charge was made.
Contact
Refund questions: support@rekomi.com.